What is the returns policy?
You can return your online order within 30 days of receiving your order without having to give any reason. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel. In order for us to fully refund your returned items you must return them in suitable packaging as follows:
- the pair of tyfo shoes should be inside the tyfo shoe bag and placed inside the original tyfo shoe box along with the pair of tyfo Footbeds that should be placed inside their original tyfo bag.
- Footbeds only should be placed inside their original tyfo bag and then protected in another wrapper before returning. Items purchased at an tyfo authorised reseller:
Requests for refunds of any product bought at a tyfo wholesale partner or other tyfo authorized reseller should be discussed with that party directly as they have their own return policies.
How much does it cost to return a parcel?
Good news. Returning products is free of charge as long as you follow the instructions How do I return my product(s). Be sure to follow the return instructions to qualify for this free of charge return policy.
How do I return my product(s)?
There are different return methods depending on where you purchased your product.
Items purchased at a tyfo authorised reseller:
1. If you bought your tyfo product from an authorized tyfo reseller then you should take the product back to them and they will discuss your claim with you.
2. If you bought your tyfo product from the tyfo online shop then you have 30 days from the date of receiving your order to return your product free of charge. You can return your product simply by following our Return Instructions below.
3. If there is no return form or return label inside your parcel then you can only return your product to us by the Standard Mail service in your country.
4. You product(s) should be returned in suitable packaging and specifically the tyfo items must be returned with their original packing as follows:
- the pair of tyfo shoes should be inside the tyfo shoe bag and placed inside the original tyfo shoe box along with the pair of tyfo Footbeds that should be placed inside their original tyfo bag.
- Footbeds only should be placed inside their original tyfo bag and then protected in another wrapper before returning.
Return Instructions:
1. Fill out the return form with your reason(s) for the return and insert into your parcel then seal the box or bag. 2. Then attach the Return label to the parcel covering the original label if possible. 3. Keep a note of the Tracking Number that is written on the Return label. 4. Drop your parcel at the original couriers depot or office or at the local Mail post office.
How long will it take to process my return?
After you drop off your return parcel at the local depot or office it can take 2-7 business days for the parcel to get to our UK warehouse.
Once it arrives at our warehouse, it can take up to 24 hours to process. During peak times the processing time may exceed 24 hours.
As soon as we start processing your return package at our warehouse, you will receive an email to confirm that we have received and are processing your return.
When will I get my refund after I return my order?
Here are the approximate days required to process and refund your money.
Total refund time:
Credit/debit card
17-22 business days
PayPal
6-11 business days
*As soon as we start processing your return package at our warehouse, you will receive an email to confirm that we have received and are processing your order.
**From the moment we authorise the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods. You will receive your refund via the same method that you used to pay for the product(s).
Can I exchange my product(s)?
No, but you have 30 days to return your product (s) from the date that you purchased or received your product if purchased from a tyfo reseller or the tyfo online shop.
After this 30 day period an exchange or return is not possible unless there is a clear manufacturers fault with the product that has not been caused by your fair wear or use of the product.
We are currently not able to offer exchanges for items purchased from our online shop. If you'd like a different colour or size, then the best thing to do is to return your unwanted item(s) to us for a refund and place a new order. Returns usually take 2-7 days to reach our warehouse in UK. We'll then process your return in 24 - 48 hours and initiate a refund to your card or debit card.
Will I get a refund on my shipping costs if I return my product(s)?
Yes we’ll normally refund your entire shipping costs if the product is returned correctly however we will not refund the shipping costs if any of the following examples apply:
1. You’re only returning part of your order.
2. You don’t return your order with the same carrier that had delivered your parcel to you.
3. If example 2 applies in this case, we can refund you the amount of your initial standard delivery charge, but only if you have returned your complete order to us.
How many days do I have to return my order?
30 days from the date that you purchased or received your order without having to give any reason. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel. In order for us to fully refund your returned items you must return them in suitable packaging.