The vast majority of our users love the new sensation we provide right away, however for a small percentage - especially those with flat feet - some initial discomfort/adjustment period can be experienced.

In your first wear session we recommend only wearing for an initial 20-30mins before waiting a few hours or till the next day, then roughly doubling the wear time each session thereafter. This is because you will be activating muscles in your feet that may have been dormant, weak or underworked for a long time and this is where you may experience some mild discomfort.

If you experience any discomfort then stop, give your feet a rest, then return and increase the next day. Like going to the gym, you will see benefits over time when you stick with it. Usually those who experience the most initial discomfort stand the most to benefit since it is a sign of weak feet.

Yes! People with flat feet usually stand the most to benefit from tyfo, but will also take the longest time to adjust and may experience a little more discomfort early on.
Flat feet take the longest time to adust as the feet need to be restructured and the collapsed arch muscles & tendons will need more time to strengthen and adapt back to their original/intended form.
Over time your arch should start to rebuild it's natural shape. The arch acts as a natrual sprinboard and load bearing support for the body, so enhancing it is just one of the ways tyfo improves your performance.

Yes, you should continue to wear both Muscle Activators to ensure your body properly aligns. Most people are dominant on one side of their body and so it is not uncommon for one foot to take longer to adjust than the other - stick with it, but go at a pace that suits your less dominant foot.

tyfo Muscle Activators can be used for all kinds of sport or activities on land. We do however recommend going through the initial adjustment and break-in period during your down-time (1-6 weeks, depending on the individual) before engaging in any vigorous activities with your tyfo Muscle Activators fitted. Check out our Boost Your Activity page to see how tyfo can benefit you in your chosen sport or activity.

Goods may be returned in a used condition but must include original packaging. Unfortunately we can not accept returns of products that have been cut, trimmed or otherwise altered in any way.
In order to initiate a return under the 60 Day Trial, please contact customerservice@tyfosports.com Return postage is at your own expense.

Good news. Returning products is free of charge as long as you follow the instructions How do I return my product(s). Be sure to follow the return instructions to qualify for this free of charge return policy.

There are different return methods depending on where you purchased your product.  
Items purchased at a tyfo authorised reseller:
1. If you bought your tyfo product from an authorized tyfo reseller then you should take the product back to them and they will discuss your claim with you. 

2. If you bought your tyfo product from the tyfo online shop then you have 30 days from the date of receiving your order to return your product free of charge. You can return your product simply by following our Return Instructions below.

3. If there is no return form or return label inside your parcel then you can only return your product to us by the Standard Mail service in your country.

4. You product(s) should be returned in suitable packaging and specifically the tyfo items must be returned with their original packing as follows:
- the pair of tyfo shoes should be inside the tyfo shoe bag and placed inside the original tyfo shoe box along with the pair of tyfo Footbeds that should be placed inside their original tyfo bag.
- Footbeds only should be placed inside their original tyfo bag and then protected in another wrapper before returning. 

Return Instructions: 
1. Fill out the return form with your reason(s) for the return and insert into your parcel then seal the box or bag. 2. Then attach the Return label to the parcel covering the original label if possible. 3. Keep a note of the Tracking Number that is written on the Return label. 4. Drop your parcel at the original couriers depot or office or at the local Mail post office.

After you drop off your return parcel at the local depot or office it can take 2-7 business days for the parcel to get to our UK warehouse. 

Once it arrives at our warehouse, it can take up to 24 hours to process. During peak times the processing time may exceed 24 hours.

As soon as we start processing your return package at our warehouse, you will receive an email to confirm that we have received and are processing your return.

Here are the approximate days required to process and refund your money.

Total refund time:

Credit/debit card

17-22 business days 

PayPal

6-11 business days

*As soon as we start processing your return package at our warehouse, you will receive an email to confirm that we have received and are processing your order.

**From the moment we authorise the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods. You will receive your refund via the same method that you used to pay for the product(s).

No, but you have 30 days to return your product (s) from the date that you purchased or received your product if purchased from a tyfo reseller or the tyfo online shop. 

After this 30 day period an exchange or return is not possible unless there is a clear manufacturers fault with the product that has not been caused by your fair wear or use of the product. 
We are currently not able to offer exchanges for items purchased from our online shop. If you'd like a different colour or size, then the best thing to do is to return your unwanted item(s) to us for a refund and place a new order. Returns usually take 2-7 days to reach our warehouse in UK. We'll then process your return in 24 - 48 hours and initiate a refund to your card or debit card.

Yes we’ll normally refund your entire shipping costs if the product is returned correctly however we will not refund the shipping costs if any of the following examples apply:

1. You’re only returning part of your order.

2. You don’t return your order with the same carrier that had delivered your parcel to you.

3. If example 2 applies in this case, we can refund you the amount of your initial standard delivery charge, but only if you have returned your complete order to us.

30 days from the date that you purchased or received your order without having to give any reason. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel. In order for us to fully refund your returned items you must return them in suitable packaging.